If a product that you have ordered does not please you, you can return it in 14 calendar days since you have received it. You will pay for the courier service for sending the order back to us, and we will reimburse you for the product in 15 work days since receiving it.
The products will be returned in good condition, neutralized, without stains. Nu acceptăm retururi pentru produse care, prin natura lor, nu pot fi returnate sau care se pot degrada ori deteriora rapid, cum ar fi cele de lenjerie intimă sau costume de baie.
We do not accept returns for products that:
- are sent without filling out the returns form;
- are sent by courier, collector account, or other similar services involving cash payment from Prive at the time of delivery;
- the fields related to the IBAN account and the name of the IBAN account holder are not filled in;
- have been worn;
- SUNT TRIMISE PRIN POSTA ROMANA
- can not be resold for hygiene reasons like "lingerie" or "bathing suits";
In order to return a product you must follow the next steps:
- Fill in the return form available below;
- Pack the product to be returned;
- Send the package - standard shipment (by any express courier, but not Romanian Post) with the product returned to: Prive FASHION SRL– Departament Retururi, București, sect. 1, strada Hagi Moscu Maria nr 5 – Mansarda. Dacă alegi Fan Courier, firma de curierat cu care noi colaborăm, numărul lor de telefon este 0219336;
- Please make sure that the sender's name corresponds to the one that you have filled out in the exchange form;
- Payment will be made by bank transfer to the IBAN account mentioned in the return request within maximum 15 working days din momentul in care coletul ajunge la noi